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CRM

Freshworks

AI-powered CRM platform for sales teams with automation, pipelines, and insights.

Freshworks — Recommended on DuelStack (score 7.1/10)Embed this badge →
★ 4.5/5Free plan available

Freshworks offers Freshsales, a sales CRM for managing leads, deals, and customer relationships. It includes AI tools like Freddy for scoring and forecasting, multi-channel communication, and workflow automation. Suited for SMBs and enterprises seeking easy-to-use sales software.

Visit Freshworks →

Key Features

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AI features
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API access
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Built-in calling
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Contact management
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Email integration
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Free plan
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Lead scoring
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Mobile app
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Pipeline management
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Reporting & analytics
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Third-party integrations
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Workflow automation

Pricing

Freshsales CRM Free
Free
Up to 3 users, basic CRM, Kanban view, contact lifecycle stages
Freshsales CRM Growth
$11.00/mo
Startups/SMBs, Kanban view, built-in chat/email/phone, basic workflows
Freshsales Suite Growth
$11.00/mo
500 marketing contacts, social media campaigns, landing pages, basic workflows
Freshdesk Growth
$23.00/mo
Ticketing, customer portal, basic automation, standard reports
Freshservice Starter
$29.00/mo
Small teams, basic service desk, email/phone/chat/widget channels
Freshdesk Omni Growth
$35.00/mo
Omnichannel engagement (web, SMS, messaging, email), AI agents, robust ticketing
Freshsales CRM Pro
$47.00/mo
Mid-market, Freddy AI scoring, territory management, multiple sales pipelines
Freshsales Suite Pro
$47.00/mo
500 marketing contacts, Freddy AI scoring, sales sequences, reply tracking
Freshservice Growth
$59.00/mo
Foundational practices, problem/change/release management, service catalog
Freshdesk Pro
$66.00/mo
Customized support portals, custom objects, multilingual, 500 AI sessions
Freshsales CRM Enterprise
$71.00/mo
Enterprise, field-level permissions, custom modules, AI forecasting, sandbox
Freshsales Suite Enterprise
$71.00/mo
500 marketing contacts, custom modules, AI forecasting, transactional emails
Freshdesk Omni Pro
$95.00/mo
Customized support portals, custom objects, advanced ticketing, custom reporting
Freshdesk Enterprise
$107.00/mo
Audit logs, skills-based routing, sandbox, IP whitelisting
Freshservice Pro
$119.00/mo
Advancing teams, project/workload management, orchestration
Freshdesk Omni Enterprise
$143.00/mo
Audit logs, approval workflows, skills-based assignments, additional security

Pros

  • +Generous free plan
  • +High user ratings
  • +Intuitive interface
  • +Strong AI capabilities
  • +Affordable pricing
  • +Excellent integrations
  • +Responsive support
  • +Omnichannel communication

Cons

  • −Limited customization on lower plans
  • −Single pipeline in Growth
  • −AI advanced features Enterprise-only
  • −Can get pricey for large teams
  • −Some features as add-ons
  • −Learning curve for advanced workflows
  • −Reporting limitations in base plans

Compare Freshworks vs...

FreshworksvsApollo.ioFreshworksvsClose CRMFreshworksvsKeapFreshworksvsZoho CRMFreshworksvsHubSpotFreshworksvsPipedriveFreshworksvsSalesforce
See all Freshworks alternatives →Full Freshworks pricing breakdown →

Frequently asked questions

What is Freshworks?

Freshworks offers Freshsales, a sales CRM for managing leads, deals, and customer relationships. It includes AI tools like Freddy for scoring and forecasting, multi-channel communication, and workflow automation. Suited for SMBs and enterprises seeking easy-to-use sales software.

How much does Freshworks cost?

Freshworks offers a free plan. Paid plans start at $11/month.

Does Freshworks have a free plan?

Yes, Freshworks offers a free plan.

What are the best Freshworks alternatives?

Top alternatives compared with Freshworks include Apollo.io, Close CRM, Keap.