CRM
Freshworks
AI-powered CRM platform for sales teams with automation, pipelines, and insights.
Freshworks offers Freshsales, a sales CRM for managing leads, deals, and customer relationships. It includes AI tools like Freddy for scoring and forecasting, multi-channel communication, and workflow automation. Suited for SMBs and enterprises seeking easy-to-use sales software.
Visit Freshworks →Key Features
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AI features
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API access
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Built-in calling
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Contact management
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Email integration
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Free plan
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Lead scoring
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Mobile app
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Pipeline management
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Reporting & analytics
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Third-party integrations
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Workflow automation
Pricing
Free
Free
Growth
$18.00/mo
Pro
$47.00/mo
Enterprise
$83.00/mo
Pros
- Generous free plan
- High user ratings
- Intuitive interface
- Strong AI capabilities
- Affordable pricing
- Excellent integrations
- Responsive support
- Omnichannel communication
Cons
- Limited customization on lower plans
- Single pipeline in Growth
- AI advanced features Enterprise-only
- Can get pricey for large teams
- Some features as add-ons
- Learning curve for advanced workflows
- Reporting limitations in base plans