Comparison
SalesforcevsFreshworks
Feature Comparison
| Feature | Salesforce | Freshworks |
|---|---|---|
| AI features | ✓ | ✓ |
| API access | ✓ | ✓ |
| Built-in calling | ✓ | ✓ |
| Contact management | ✓ | ✓ |
| Email integration | ✓ | ✓ |
| Free plan | ✗ | ✓ |
| Lead scoring | ✓ | ✓ |
| Mobile app | ✓ | ✓ |
| Pipeline management | ✓ | ✓ |
| Reporting & analytics | ✓ | ✓ |
| Third-party integrations | ✓ | ✓ |
| Workflow automation | ✓ | ✓ |
Salesforce Pricing
Free Suite
Basic account/contact/lead/opportunity management; limited users
Free
Starter Suite
Small business CRM; lead routing; up to unlimited users but basic
$25.00/mo
Pro Suite
Customization, forecasting, AppExchange access
$100.00/mo
Enterprise
Advanced pipeline, Agentforce add-on, APIs
$175.00/mo
Unlimited
Predictive AI, premier support, full sandbox
$350.00/mo
Agentforce 1 Sales
Unmetered AI, 1M Flex Credits, Slack Enterprise+
$550.00/mo
Freshworks Pricing
Free
Free
Growth
$18.00/mo
Pro
$47.00/mo
Enterprise
$83.00/mo
Salesforce
Pros
- Customizable workflows reports and dashboards fit any sales process Capterra
- Powerful pipeline tracking with end-to-end sales visibility Capterra
- Seamless integrations with external tools and AppExchange Capterra
- Automates lead workflows for better efficiency Capterra
- Scales easily protecting data as teams grow Capterra
Cons
- Steep learning curve requires technical admins Capterra
- Expensive especially with add-ons for small teams Salesforce Pricing
- Complex permissions licensing and maintenance Capterra
- Occasional lags downtimes and bugs Capterra
- Overkill for small businesses without dedicated IT Capterra
Freshworks
Pros
- Generous free plan
- High user ratings
- Intuitive interface
- Strong AI capabilities
- Affordable pricing
- Excellent integrations
- Responsive support
- Omnichannel communication
Cons
- Limited customization on lower plans
- Single pipeline in Growth
- AI advanced features Enterprise-only
- Can get pricey for large teams
- Some features as add-ons
- Learning curve for advanced workflows
- Reporting limitations in base plans
The Verdict
Freshworks takes this one with a DuelStack Score of 7.1/10 vs 6.7/10. It particularly excels at generous free plan. That said, Salesforce is the better pick if you need customizable workflows reports and dashboards fit any sales process Capterra.