Comparison
SalesforcevsClose CRM
Feature Comparison
| Feature | Salesforce | Close CRM |
|---|---|---|
| AI features | ✓ | ✗ |
| API access | ✓ | ✓ |
| Built-in calling | ✓ | ✓ |
| Contact management | ✓ | ✓ |
| Email integration | ✓ | ✓ |
| Free plan | ✗ | ✗ |
| Lead scoring | ✓ | ✗ |
| Mobile app | ✓ | ✗ |
| Pipeline management | ✓ | ✓ |
| Reporting & analytics | ✓ | ✓ |
| Third-party integrations | ✓ | ✓ |
| Workflow automation | ✓ | ✓ |
Salesforce Pricing
Free Suite
Basic account/contact/lead/opportunity management; limited users
Free
Starter Suite
Small business CRM; lead routing; up to unlimited users but basic
$25.00/mo
Pro Suite
Customization, forecasting, AppExchange access
$100.00/mo
Enterprise
Advanced pipeline, Agentforce add-on, APIs
$175.00/mo
Unlimited
Predictive AI, premier support, full sandbox
$350.00/mo
Agentforce 1 Sales
Unmetered AI, 1M Flex Credits, Slack Enterprise+
$550.00/mo
Close CRM Pricing
Solo
$9.00/mo
Essentials
$35.00/mo
Growth
$99.00/mo
Scale
$139.00/mo
Salesforce
Pros
- Customizable workflows reports and dashboards fit any sales process Capterra
- Powerful pipeline tracking with end-to-end sales visibility Capterra
- Seamless integrations with external tools and AppExchange Capterra
- Automates lead workflows for better efficiency Capterra
- Scales easily protecting data as teams grow Capterra
Cons
- Steep learning curve requires technical admins Capterra
- Expensive especially with add-ons for small teams Salesforce Pricing
- Complex permissions licensing and maintenance Capterra
- Occasional lags downtimes and bugs Capterra
- Overkill for small businesses without dedicated IT Capterra
Close CRM
Pros
- Built-in communication tools reduce app switching
- Strong customer support
- Intuitive interface & fast setup
- Excellent for outbound sales teams
Cons
- Limited customization in lower tiers
- Advanced reporting requires higher plans
- Higher pricing than entry-level CRMs
- No free plan, only trial
The Verdict
Salesforce and Close CRM are neck and neck — both score within a fraction of each other on our DuelStack rating. Salesforce stands out for customizable workflows reports and dashboards fit any sales process Capterra, while Close CRM edges ahead on intuitive interface & fast setup. On budget alone, Close CRM wins (starts at $9/mo). Either is a solid choice — pick the one that fits your workflow.