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CRM

Salesforce

The world's #1 AI CRM

6.7/10★ 4.4/5Free plan availablefree-trial

Salesforce is a comprehensive cloud CRM platform designed for sales teams of all sizes, providing tools for lead and opportunity management, pipeline forecasting, and customer analytics. Its differentiating strengths include Agentforce AI agents, extensive customization via low-code tools, and a vast AppExchange ecosystem for integrations. Ideal for mid-market to enterprise businesses seeking scalable sales automation amid a steeper setup cost and learning curve compared to simpler CRMs.

Visit Salesforce →

Key Features

✓
AI features
✓
API access
✓
Built-in calling
✓
Contact management
✓
Email integration
✗
Free plan
✓
Lead scoring
✓
Mobile app
✓
Pipeline management
✓
Reporting & analytics
✓
Third-party integrations
✓
Workflow automation

Pricing

Free Suite
Free
Foundational CRM for up to 2 users; includes sales, service, and marketing tools.
Starter Suite
$25.00/mo
Lead, Account, and Opportunity Management; built-in Sales Flows; Email Marketing.
Pro Suite
$100.00/mo
Sales quoting and forecasting; enhanced real-time chat; greater customization.
Enterprise
$175.00/mo
Advanced pipeline management; deal insights; Agentforce; unlimited Web APIs.
Unlimited
$350.00/mo
Predictive AI; sales engagement; Premier Success Plan; full sandbox.
Agentforce 1 Sales
$550.00/mo
Full AI suite; unmetered Agentforce usage; Slack Enterprise+; Tableau Next.

Pros

  • +Customizable workflows reports and dashboards fit any sales process Capterra
  • +Powerful pipeline tracking with end-to-end sales visibility Capterra
  • +Seamless integrations with external tools and AppExchange Capterra
  • +Automates lead workflows for better efficiency Capterra
  • +Scales easily protecting data as teams grow Capterra

Cons

  • −Steep learning curve requires technical admins Capterra
  • −Expensive especially with add-ons for small teams Salesforce Pricing
  • −Complex permissions licensing and maintenance Capterra
  • −Occasional lags downtimes and bugs Capterra
  • −Overkill for small businesses without dedicated IT Capterra

Compare Salesforce vs...

SalesforcevsHubSpotSalesforcevsApollo.ioSalesforcevsClose CRMSalesforcevsFreshworksSalesforcevsKeapSalesforcevsPipedriveSalesforcevsZoho CRM
See all Salesforce alternatives →Full Salesforce pricing breakdown →

Frequently asked questions

What is Salesforce?

Salesforce is a comprehensive cloud CRM platform designed for sales teams of all sizes, providing tools for lead and opportunity management, pipeline forecasting, and customer analytics. Its differentiating strengths include Agentforce AI agents, extensive customization via low-code tools, and a vast AppExchange ecosystem for integrations. Ideal for mid-market to enterprise businesses seeking scalable sales automation amid a steeper setup cost and learning curve compared to simpler CRMs.

How much does Salesforce cost?

Salesforce offers a free plan. Paid plans start at $25/month.

Does Salesforce have a free plan?

Yes, Salesforce offers a free plan.

What are the best Salesforce alternatives?

Top alternatives compared with Salesforce include HubSpot, Apollo.io, Close CRM.