Comparison
FreshworksvsClose CRM
Feature Comparison
| Feature | Freshworks | Close CRM |
|---|---|---|
| AI features | ✓ | ✗ |
| API access | ✓ | ✓ |
| Built-in calling | ✓ | ✓ |
| Contact management | ✓ | ✓ |
| Email integration | ✓ | ✓ |
| Free plan | ✓ | ✗ |
| Lead scoring | ✓ | ✗ |
| Mobile app | ✓ | ✗ |
| Pipeline management | ✓ | ✓ |
| Reporting & analytics | ✓ | ✓ |
| Third-party integrations | ✓ | ✓ |
| Workflow automation | ✓ | ✓ |
Freshworks Pricing
Free
Free
Growth
$18.00/mo
Pro
$47.00/mo
Enterprise
$83.00/mo
Close CRM Pricing
Solo
$9.00/mo
Essentials
$35.00/mo
Growth
$99.00/mo
Scale
$139.00/mo
Freshworks
Pros
- Generous free plan
- High user ratings
- Intuitive interface
- Strong AI capabilities
- Affordable pricing
- Excellent integrations
- Responsive support
- Omnichannel communication
Cons
- Limited customization on lower plans
- Single pipeline in Growth
- AI advanced features Enterprise-only
- Can get pricey for large teams
- Some features as add-ons
- Learning curve for advanced workflows
- Reporting limitations in base plans
Close CRM
Pros
- Built-in communication tools reduce app switching
- Strong customer support
- Intuitive interface & fast setup
- Excellent for outbound sales teams
Cons
- Limited customization in lower tiers
- Advanced reporting requires higher plans
- Higher pricing than entry-level CRMs
- No free plan, only trial
The Verdict
Freshworks and Close CRM are neck and neck — both score within a fraction of each other on our DuelStack rating. Freshworks stands out for generous free plan, while Close CRM edges ahead on intuitive interface & fast setup. On budget alone, Close CRM wins (starts at $9/mo). Either is a solid choice — pick the one that fits your workflow.