Comparison
PipedrivevsFreshworks
Feature Comparison
| Feature | Pipedrive | Freshworks |
|---|---|---|
| AI features | ✓ | ✓ |
| API access | ✓ | ✓ |
| Built-in calling | ✓ | ✓ |
| Contact management | ✓ | ✓ |
| Email integration | ✓ | ✓ |
| Free plan | ✗ | ✓ |
| Lead scoring | ✓ | ✓ |
| Mobile app | ✓ | ✓ |
| Pipeline management | ✓ | ✓ |
| Reporting & analytics | ✓ | ✓ |
| Third-party integrations | ✓ | ✓ |
| Workflow automation | ✓ | ✓ |
Pipedrive Pricing
Lite
2,500 leads+deals per seat (up to 300k), 30 custom fields, 15 reports per user, no automations
$24.00/mo
Growth
5,000 leads+deals per seat (up to 300k), 100 custom fields, 50 reports per user, 50 automations
$49.00/mo
Premium
15,000 leads+deals per seat (up to 300k), 300 custom fields, 250 reports per user, 150 automations, includes LeadBooster/Projects/Smart Docs
$79.00/mo
Ultimate
20,000 leads+deals per seat (up to 300k), 500 custom fields, 500 reports per user, 250 automations, advanced security
$99.00/mo
Freshworks Pricing
Free
Free
Growth
$18.00/mo
Pro
$47.00/mo
Enterprise
$83.00/mo
Pipedrive
Pros
- Intuitive drag-and-drop pipeline that's easy for new users to adopt
- Powerful workflow automations save time on repetitive tasks
- Excellent visibility into sales team activities and performance
- Seamless email integration with open tracking and templates
- Strong API and 500+ integrations for custom workflows
- Visual deal tracking helps prioritize high-value opportunities
Cons
- Limited advanced reporting requires custom workarounds or upgrades
- Customer support response times can be slow for non-enterprise users
- Add-ons significantly increase total costs beyond base pricing
- Usage limits on leads/deals force top-ups or upgrades for high-volume teams
- Complex search and filtering lacks advanced options
Freshworks
Pros
- Generous free plan
- High user ratings
- Intuitive interface
- Strong AI capabilities
- Affordable pricing
- Excellent integrations
- Responsive support
- Omnichannel communication
Cons
- Limited customization on lower plans
- Single pipeline in Growth
- AI advanced features Enterprise-only
- Can get pricey for large teams
- Some features as add-ons
- Learning curve for advanced workflows
- Reporting limitations in base plans
The Verdict
Pipedrive and Freshworks are neck and neck — both score within a fraction of each other on our DuelStack rating. Pipedrive stands out for intuitive drag-and-drop pipeline that's easy for new users to adopt, while Freshworks edges ahead on generous free plan. On budget alone, Freshworks wins (starts at $18/mo). Either is a solid choice — pick the one that fits your workflow.