Feature Comparison
| Feature | Zoho CRM | Keap |
|---|---|---|
| AI features | ✓ | ✗ |
| API access | ✓ | ✓ |
| Built-in calling | ✓ | ✓ |
| Contact management | ✓ | ✓ |
| Email integration | ✓ | ✓ |
| Free plan | ✓ | ✗ |
| Lead scoring | ✓ | ✓ |
| Mobile app | ✓ | ✓ |
| Pipeline management | ✓ | ✓ |
| Reporting & analytics | ✓ | ✓ |
| Third-party integrations | ✓ | ✓ |
| Workflow automation | ✓ | ✓ |
Zoho CRM Pricing
Free
Free
Standard
$14.00/mo
Professional
$23.00/mo
Enterprise
$40.00/mo
Ultimate
$52.00/mo
Keap Pricing
1500 contacts
$299.00/mo
2500
$335.00/mo
4000
$383.00/mo
6500
$449.00/mo
Zoho CRM
Pros
- Excellent SMB value
- Affordable & scalable pricing
- Fast implementation
- Highly customizable
- Seamless Zoho integrations
- Powerful AI & automation
- User-friendly UI
- Strong reporting tools
Cons
- Steep learning curve
- Complex setup/customization
- Occasional integration glitches
- Feature overload
- Limited lower-tier support
- Cluttered interface sometimes
Keap
Pros
- powerful automation
- dedicated support
- all-in-one platform
- strong small business focus
Cons
- high starting price
- contact-based scaling increases costs
- US-centric features like text
The Verdict
Zoho CRM takes this one with a DuelStack Score of 7.2/10 vs 5.1/10. It particularly excels at affordable & scalable pricing. That said, Keap is the better pick if you need powerful automation.