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Customer Support

Help Scout

The most intuitive customer support platform

6.8/10★ 4.5/5Free plan availablefreemium

Help Scout is a customer support platform that brings email, chat, and self-service tools into a shared inbox for teams. It emphasizes human-centric support with AI assistance, workflows, and knowledge base integration. Over 12,000 businesses use it to manage conversations efficiently.

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Key Features

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Automation rules
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CRM integration
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Canned responses
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Chatbot / AI bot
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Free plan
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Knowledge base
✓
Live chat
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Mobile app
✓
Multi-channel support
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Reporting & analytics
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Self-service portal
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Ticketing system

Pricing

Free
Free
5 users, 1 Inbox, 1 Docs site
Standard
$25.00/mo
Up to 25 users; 2 Inboxes (additional Inboxes $10/mo); 100/mo contacts; 10 saved replies; 10 tags; 1 basic SLA policy; 150 workflows; 1 Docs site (additional sites $20/mo); 30-day history pre-built reports; 200 calls/minute API access
Plus
$45.00/mo
Up to 50 users; 5 Inboxes (additional Inboxes $10/mo); unlimited contacts; unlimited saved replies; unlimited tags; 2 advanced SLA policies; 500 workflows; 3 Docs sites (additional sites $20/mo); 2-year history pre-built reports; 400 calls/minute API access
Pro
$75.00/mo
Unlimited users (minimum 10); 10 Inboxes; unlimited contacts; unlimited saved replies; unlimited tags; unlimited SLA policies; unlimited workflows; 5 Docs sites (additional sites $20/mo); all-time pre-built reports; 800 calls/minute API access

Pros

  • +Intuitive interface reduces training time
  • +Excellent shared inbox prevents collisions
  • +Strong self-service options lower ticket volume

Cons

  • −Limited multichannel support (no native WhatsApp)
  • −Advanced reporting locked to higher tiers

Compare Help Scout vs...

Help ScoutvsLiveChatHelp ScoutvsIntercomHelp ScoutvsTidioHelp ScoutvsZendesk
See all Help Scout alternatives →Full Help Scout pricing breakdown →

Frequently asked questions

What is Help Scout?

Help Scout is a customer support platform that brings email, chat, and self-service tools into a shared inbox for teams. It emphasizes human-centric support with AI assistance, workflows, and knowledge base integration. Over 12,000 businesses use it to manage conversations efficiently.

How much does Help Scout cost?

Help Scout offers a free plan. Paid plans start at $25/month.

Does Help Scout have a free plan?

Yes, Help Scout offers a free plan.

What are the best Help Scout alternatives?

Top alternatives compared with Help Scout include LiveChat, Intercom, Tidio.