Customer Support
Tidio
Lyro AI resolves 64% of customer questions automatically
Tidio is an all-in-one customer service platform combining live chat, AI chatbots like Lyro, ticketing, and multichannel messaging for websites, email, and social platforms. It suits small to mid-sized e-commerce and service businesses seeking to automate routine support and engage visitors in real-time without coding expertise.
Visit Tidio →Key Features
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Automation rules
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CRM integration
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Canned responses
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Chatbot / AI bot
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Free plan
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Knowledge base
✓
Live chat
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Mobile app
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Multi-channel support
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Reporting & analytics
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Self-service portal
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Ticketing system
Pricing
Free
Free
50 conversations/month
Starter
$24.17/mo
100 conversations/month, 3-10 agents
Growth
$49.17/mo
250+ conversations/month (up to 2000), 10 agents, advanced features
Plus
$749.00/mo
Custom conversations (2000+), unlimited agents, dedicated manager
Premium
Custom
Unlimited, 3000+ AI convos, custom pricing
Pros
- Easy setup and intuitive interface even for non-technical users
- Generous free tier with 50 conversations
- Lyro AI handles repetitive queries effectively saving team time
- Mobile app works well for on-the-go responses
- Strong multi-channel integrations centralizing communications
- Reliable performance without slowing website speed
Cons
- Pricing scales steeply with conversation volume and add-ons
- Automatic tier upgrades at 95% usage without much warning
- Learning curve for complex automation flows
- Limited reporting and analytics depth
- AI not ideal for highly personalized responses
- Support response times can be slow during peaks